Share Your Tile X Design Experience
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Thank you so much Kim.
Want you to know how wonderful your employee, Kim in Customer Service is. She assisted me with an order for our shower niche in August/September and did a great job. Then today she assisted me with an urgent need, You do not carry the older tile that I needed to match to our tub (1/2 dozen tiles damaged next to our shower project, no one in town carries them in stock but Kim referred me to an in town manufacture who had in stock exactly what I needed. Thank you so much Kim. For this reason alone I will keep Tile x Design in mind for any future projects.
Extremely Happy Customer
You have a customer for life.
I am building a house with John Craemer & Sons. I visited your showroom hoping to solve a couple of big problems. Kathy Rhode solved them quickly and she was really great to work with. You have a customer for life.
Our experience in selecting tile for our new home has been such a pleasure.
Dear Mr. Emmel,
Our experience in selecting tile for our new home has been such a pleasure. We are so appreciative of the marvelous help from Katie Rukamp. She was such a pleasure to work with. Not only is Katie experienced but has decorating savvy & with a lovely personality. She definitely is a great addition to your staff.
Judy & David Owen
It’s obvious that you have worked hard to establish and communicate very high standards…
I just had another gratifying experience at your showroom and I have to take a moment to tell you what a fine staff you have. We are adding a bathroom, and every visit we have had has been everything we could ask for...I was talking with Judy Dunlap and she was kind enough to give me your contact information so I could heap praise on everyone and a couple of people in particular.
We started looking at tile a couple months ago and worked with Jessica a few times. She impressed us so much with her quiet, gentle and nuanced guidance. People are not born with technique this good. The showroom is so chock full of beautiful choices, and if you don’t have a strongly developed aesthetic of your own, it can get pretty bewildering. My problem is, I want to bring so many items to the mix. She was very skillful in helping me edit. And at building the look we wanted. I love to look at tile- I think the quality of what’s out there is just staggering! It’s really intoxicating! There are a hundred ways to pull a room together from a single tile, so many different moods you can achieve. Jessica’s suggestions were sophisticated and she was very perceptive at picking up on the direction we wanted to go in. So, I have been in and out and everyone has been courteous and prompt in offering help which is a sharp contrast to the way I was treated at another tile place. I will try to promote your business every chance I get. It’s obvious that you have worked hard to establish and communicate very high standards in (not only) the basics of customer service, but in the quality of the aesthetic experience. I’m sure you have a dedicated base of loyal satisfied customers and I’m taking my place alongside them. Well done!
Tile X Design is generally my first and only source for tile! I like the selection and best of all the entire showroom staff.
Good Morning Dan,
My name is Greg Yaghsezian with Design Resource and this email is long overdue. I have been specifying Tile X Design for many years.
I wanted to share with you how much I value your Plymouth showroom and the entire staff.
Everyone in the showroom is very knowledgeable, personable, patient and absolutely a pleasure to work with.
Tile X Design is generally my first and only source for tile! I like the selection and best of all the entire showroom staff. I personally have tile from your showroom in several rooms in my home.
If a consumer is in our showroom and asks about tile selection I always refer them to your store.
In this business we generally are contacted when things arise and seldom are contacted about the good things that happen so I just wanted to drop a note and let you know.
Hirshfields Design Resource
Her patience, great taste and council have led me to a decision in my tile selection that I am very excited about.
Dear Mr. Emmel,
I have used your beautiful showroom for several of my home projects. It has every kind of tile i could want and it is displayed neatly.
I am writing to specifically express how impressed I have been with all of your employees, in particular, Katie Rukamp, Heidi and Dave. The fact that I know all of their names should tell you how personable they have been. I have been working with Katie and she has been a total gem!! Her patience, great taste and council have led me to a decision in my tile selection that I am very excited about.
Between Katie, Heidi and Dave, they did everything possible to make sure that I will be happy with my marble. I just want to reiterate what a remarkable staff you have and I have already given your name out to a friend.
My wife and I both left the showroom feeling re-energized about our project.
I am an architect at Wold and my wife and I are doing a kitchen remodel. We stopped into the showroom today to see what you had. We visited one of your competitors last week and did not really enjoy our experience. I wanted to let you know that your staff, specifically Rachel Hoffman, went above and beyond to meet our needs.
As I’m sure you know there is a point with projects/remodels where we hit a wall and it starts to become less fun and more work. My wife and I both left the showroom feeling re-energized about our project. Thank you.
She is knowledgeable, full of energy, and a joy to work with!
I just met you a few minutes ago and wanted to thank you for the wonderful help we received from Rachel this morning. We have been struggling with a bathroom for a few months, and finally last night, I told my husband, “I give up!”
Sometimes in admitting you don’t have a “clue”, is when the answers appear before you. Rachel was our answer! She is knowledgeable, full of energy, and a joy to work with! We came in so frustrated, and left feeling happy and stress free with some great design ideas! We are calling in our order in a few minutes. Thank you! I’ll recommend her to my friends and family.
The customer service I experienced at Tile by Design was unprecedented.
I want to express my sincere gratitude to you and your staff for the most positive and remarkable shopping experience. I’d like to share my story. I have been working on a total bathroom remodel for 3 months now. It is my first time doing such a project and has been a learning process. When it was time to pick out tile for the tub shower surround I visited no less than 10 maybe even 15 tile stores to find exactly what I wanted. The order (from another company) was going to take 3 weeks so I waited and coordinated with my contractor. The week he was to finish and the tile was to come in I called the company to arrange a pickup and was told they had no order for me! Somehow they had not placed the order and left it in a quote status. I was very upset and was faced with having to just pick some random tile from a big box store. Sooo disappointing. The manager, knowing how upset I was, suggested I check out Tile by Design. And said that you had items in stock. I called and had the most pleasant conversation with Chris. He listened carefully to what I had in mind and said they had several options in stock. He reassured me and said maybe this was “meant to be”. That was exactly what I needed to hear feeling like “yes, maybe (hopefully) I will find something even better”. I drove the 30 minutes out on a Saturday and when I arrived there were people there to greet me (Sandi and another woman) and quickly set me up at a table and worked with me to find another option. The experience was so positive and I was able to pick up my order early Monday morning. (I was so relieved!) The people working at the dock pulled everything together quickly and the women working at the desk that morning were reassuring and professional. The customer service I experienced at Tile by Design was unprecedented. I want to tell you that each and every employee I’ve interacted with (I’ve been out 3 times now) was professional, helpful and happy. I have a huge basement project coming up and will be purchasing flooring tile and tile for another bathroom. This round I will not even look at another tile shop. I work in quality in the healthcare industry and know the importance of exceptional customer service. I want to tell you what it meant to me for Sandi, Chris and others to basically come to my rescue and really deliver. The tile is absolutely beautiful and everything turned out so well. Thank you to your entire team. I am a committed customer and will refer anyone I can to Tile X Design. You guys rock!